Password Reset Methods for Staff

---

Due to security reasons we cannot reset or send passwords over email, nor can we fax account information.There are a few ways you can get your password reset.

Windows Desktop Computer

Just follow these steps on changing your password.

1. Login to any campus computer.
2. Press at the same time, the following three keys. Alt-Ctrl-Delete
3. Click on Change Password.
4. Type in your current password, then your new password, and then re-type your new password. The new password must meet the Edgewood College minimum password requirements.
5. Click ok.

Note: Make sure you are not logged into any other computer on campus, or Outlook. If you are, you may need to either restart that computer, or lock the computer. To lock the computer, press Alt-Ctrl-Delete again but this time click on Lock Computer. After the computer is locked you can press Alt-Ctrl-Delete again and log in with your new password.

Use the Microsoft Self Service Password Reset Tool (SSPR) at https://passwordreset.microsoftonline.com

• Must have a valid Edgewood College user account.
  
• Must be enrolled in Office 365 Security Info (https://aka.ms/setupsecurityinfo). Important! If you have not pre-enrolled in "Office 365 Security Info" and your password is already expired, you must choose a different method of resetting your password.
  

• Using SSPR to reset your password:
  

  1. Open a web browser and go to https://passwordreset.microsoftonline.com. Note the Microsoft banner at the top of the page.
  2. Type in your Edgewood College email address under User ID.
     
  3. Complete the captcha requirement by using either the visual or audio method. When clicking into the captcha field, the Microsoft banner will change to the Edgewood College shield.
     
  4. In the next screen, complete the verification requirement as prompted. You will use the method you setup in Office 365 Security Info.
     
  5. Enter a new password and confirm the new password. Password requirements are listed in the Password Requirements section below.
     
  6. If successful, you will be shown a success message. If unsuccessful, you will be shown an error message. Contact the Technology Assistance Center for help if unsuccessful.
     
• 
  

  *This method is considered more secure than over the phone methods. Microsoft recommends Microsoft Authenticator, but you can also use any other authenticator app, all of which can be found in the app store of your smartphone or tablet.
  

In Person

If you are unable to do the above option, you may get your password reset in person at the Technology Assistance Center. Due to security reasons, we cannot give your password or any account information to you through email, fax, or on the phone. We can only give your account information to you either in person or via the mail. If you choose to pick up your account information and it is not picked up, it will be mailed to the address specified the Friday, one week after the password reset form has been processed.

1. If it is between 7:30a - 6p Monday – Friday or 8a – 4:30p on Saturday, we will be able to reset your password and hand it back to you then. Otherwise, we will send the password to you either by mail or have it available for pickup, which ever you had chosen on the form.

Edgewood College Minimum Password Requirements

Passwords must be "Strong Passwords".

A strong password is classified as follows:

• It must be at least 8 characters long.
• Cannot contain your username.
• Cannot contain four or more identical characters in a row.
• Cannot have been previously used by you.
• Cannot be a match in the password block list.

Note: Password length determines the password expiration date. For each additional 3 characters in the password, the max password age will increase by 90 days.

• 8 to 10 character length expires at 90 days
• 11 to 13 character length expires at 180 days
• 14 to 16 character length expires at 270 days
• 17+ character length never expires